Johsntone Supply Mobile
An HVAC E-commerce Mobile Exprience

2024 - Present
Johnstone Supply
HVAC E-commerce
Overview
These case studies examine the core search, find, and buy journey within the Johnstone Supply mobile app, targeting the friction points trade professionals encounter when sourcing HVAC/R parts on the go. The project focuses on simplifying complex procurement tasks like part lookup, inventory checking, and checkout into a faster, more intuitive mobile experience tailored to contractors in the field.
The design of a brand new mobile app experience for Johnstone Supply, spanning the home screen, search, category browsing, cart, checkout, and post-checkout flow to give trade professionals a fast and intuitive way to source HVAC/R parts in the field.
View phase 1

A suite of quick actions and personalized management features within the Johnstone Supply mobile app, built specifically around the workflows and needs of contractors to help them work more efficiently on the job.
View phase 2

Success Metrics
95%
User issues reduction
2M
Revenue 2-month post launch
22%
1-month post launch adoption rise
"The apps looks great. I'm booking a meeting for us to strategize about how we will migrate our apps!"
Trade Show Attendee
Muskegon Store Group
"This blows OE Touch away!"
Bill Quinn
Store Group Leader



